Refund Policy

This Refund Policy applies to subscriptions to Memory Jar, operated by Bruco Group (Pty) Ltd. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee on your first payment for any Memory Jar plan. If you are not satisfied with the Service, you can request a full refund within 30 days of your original order date and we will refund your payment in full.

Renewals

Memory Jar plans renew automatically each month. You can cancel your subscription at any time to prevent the next renewal from being charged. If a renewal is charged in error, or you cancel immediately after a renewal, contact us and we will consider a refund in line with the circumstances.

How to request a refund

1. Visit paddle.net, search for your order using the email address you used at checkout, and request a refund from there; or
2. Email us at support@memoryjar.app with your order number or the email address you used at checkout, and we will help you through Paddle.

Refunds are processed by Paddle back to the original payment method. Depending on your bank, the refund can take a few business days to appear on your statement.

Contact

Bruco Group (Pty) Ltd — support@memoryjar.app.